Frequently Asked Questions

Straight from the source. Most orders ship from our distributor's warehouses in Florida and New Jersey.

Some items ship direct from the manufacturer. Cisco Fishing Systems rod holders, for example, are built to order in Ohio.

Not at the moment. We currently ship to the lower 48 states only.

If you're outside that and there's something you need, get in touch anyway — we'd rather tell you straight than have you find out at checkout.

Free on orders over $129 within the contiguous United States.

Two things to know. Cisco Fishing Systems products are built to order and ship from Ohio, so free shipping doesn't apply to them.

Oversized and freight items may carry a shipping charge. It is always shown at checkout before you pay — never added afterwards.

Most items ship in 1–2 business days.

Built-to-order gear takes longer — Cisco Fishing Systems runs 8–14 business days. Where an item takes longer, the product page says so above the buy button.

30 days from the day the item reaches you. Get in touch before sending anything back — we'll issue a return authorisation. Returns sent without one can't be processed.

Items need to be complete, unused and in their original packaging. A restocking fee of up to 15% may apply.

Some items can't be returned: made-to-order products, including all Cisco Fishing Systems gear; special-order items; and opened cartography or software unless it's faulty.

No. We take credit card payment in advance on every order — we don't offer net-30 terms and we don't invoice for shipments.

Paying up front is part of how we keep our prices low, and it keeps every order protected against payment fraud.

We run the occasional promotion on a product or a category.

Mostly we'd rather keep our prices sharp all year than run sales — so you don't have to hunt for a code or wait for a holiday to get a fair price.

Yes, gladly — where we can. If you're rigging a fleet, a charter operation or a club, send us the list and we'll quote it.

It needs to be a big enough quantity to move the price, but it costs nothing to ask.

Yes — and you'll get someone who fishes.

Call (360) 504-8112, Monday to Saturday, 7am–5pm Pacific. Or use the chat button in the corner of any page, or the contact form. If you're not sure which unit, transducer or mount fits your boat, ask us first — that's the part we're good at.